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Privacy policy

SJG Print & Design Privacy Policy

This Privacy Policy ("Policy") outlines how SJG Print & Design ("we," "us," or "our") collects, uses, and safeguards information from visitors ("you," "your," or "user") on our website, www.sjgprintdesign.com. This Policy applies to the website and all services or products offered through it.

Information We Collect

We collect various types of personally identifiable information when you engage with our website, including when you create designs, place orders, or use other features on the site. This information may include:

  • Personal Details: Name, email address, mailing address, phone number, and payment information.
  • Recorded Communications: Incoming and outgoing phone calls may be recorded for quality assurance and customer service improvement.
  • Automated Data: Information such as your device details, web browser, IP address, time zone, and cookies installed on your device. We also collect data on your activity within the website, including the pages you visit, how you were referred to the site, and your interactions.

Design Content and Voluntary Submission

We collect and store the content of any designs you create on our platform, including uploaded images or text. If your designs contain personal information, it will also be collected. This data is gathered only when voluntarily submitted by you.

Credit Card Tokenization

To enhance the security of your transactions, third-party companies like Shopify.com, Paypal.com, and Stripe.com may store a secure token of your credit card information for future transactions or refunds. SJG Print & Design does not directly store your credit card details.

Email and Data Security

Please note that if someone other than you uses your email to log in, they may have access to your designs and orders. Basic invoice information may also be publicly accessible for easy reference.

Non-Personal Data Collection

We may collect non-personal information such as:

  • Browser type
  • Operating system
  • Internet service providers

This data helps us improve our website functionality and user experience.

Cookies

Our website uses cookies to enhance your user experience and for analytics. You may choose to disable cookies in your browser settings; however, disabling cookies may impact some features and functionality of the site.

How We Use Your Information

We use the information we collect for the following purposes:

  • Customer Service: To respond to your inquiries and improve our customer service.
  • Personalization: To tailor your user experience and suggest relevant products.
  • Site Improvement: To enhance the website’s functionality and usability.
  • Transaction Processing: To process your orders and refunds.
  • Marketing: The email address you provide may be used to send you updates, promotions, and other relevant information.

Opting Out of Targeted Ads

To understand how targeted advertising works and how to manage your preferences, you can visit the Network Advertising Initiative's educational page. You can also adjust your targeted ad preferences through settings on Facebook, Google, or Bing.

Data Security Measures

We employ security measures, including SSL (Secure Socket Layer) encryption technology, to protect your personal information during transactions. We also take precautions to secure your personal data from unauthorized access.

Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping companies.

Legal Disclosures

We may disclose your personal information if required to comply with legal obligations, court orders, or to protect our rights and interests.

Data Retention

We reserve the right to retain all user-submitted data, including design and order details, phone call recordings, and personal information, for an indefinite period. This helps us ensure order history and service quality.

Changes to This Policy

We may update this Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. It is your responsibility to review this Policy regularly for updates.

Your Consent

By using www.sjgprintdesign.com, you consent to this Privacy Policy and agree to the terms outlined within.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Last Updated: September 13, 2024

By continuing to use our website, you acknowledge that you have read, understood, and agreed to our Privacy Policy.